/* Casepagina Klachtenbeheer (includes/cases/klachten.php).
   Veldwerk: licht beton, signaaloranje van de app, waarschuwingsstrepen en een glasvezel die als lijn door de pagina loopt. */
@import url("https://fonts.googleapis.com/css2?family=Barlow+Condensed:wght@600;800&family=Barlow:wght@400;600&display=swap");

.kl {
  --kl-or: #ff6600; --kl-or2: #ff8a3d; --kl-ink: #1d1d1b; --kl-ink2: #4a463f; --kl-muted: #7a746a;
  --kl-bg: #ece8e1; --kl-card: #fffdf9; --kl-line: rgba(29,29,27,.12);
  --kl-ok: #198754; --kl-warn: #ffc107; --kl-hot: #dc3545; --kl-blue: #0d6efd;
  --kl-cond: "Barlow Condensed", "Arial Narrow", sans-serif; --kl-body: "Barlow", var(--f-body);
  --kl-haz: repeating-linear-gradient(-45deg, var(--kl-or) 0 18px, var(--kl-ink) 18px 36px);
  position: relative; color: var(--kl-ink); font-family: var(--kl-body);
  background: radial-gradient(#cfc8bd 1.1px, transparent 1.2px) 0 0 / 22px 22px, var(--kl-bg);
  overflow: hidden; overflow: clip;
}
.kl::before, .kl::after { content: ""; position: absolute; left: 0; right: 0; height: 14px; background: var(--kl-haz); z-index: 1; }
.kl::before { top: 0; } .kl::after { bottom: 0; }
.kl > section { position: relative; z-index: 2; }
.kl .eyebrow { color: var(--kl-or); font: 800 15px/1 var(--kl-cond); letter-spacing: .14em; text-transform: uppercase; }
.kl .h2 { color: var(--kl-ink); font-family: var(--kl-cond); font-weight: 800; text-transform: uppercase; letter-spacing: -.005em; line-height: .95; }
.kl .h2 em { font-style: normal; color: var(--kl-or); }
.kl .sec-lead { color: var(--kl-ink2); }
.kl a { color: var(--kl-or); }
.kl :focus-visible { outline-color: var(--kl-or); }
.kl-las::before { content: ""; display: inline-block; width: 12px; height: 12px; margin-right: 10px; vertical-align: -1px; border-radius: 50%; background: var(--kl-or); box-shadow: 0 0 0 4px rgba(255,102,0,.2), 0 0 14px 2px rgba(255,102,0,.55); }

/* de glasvezel: een oranje lijn langs de linkerkant met een lichtpuls */
.kl-cable { position: absolute; z-index: 1; top: 14px; bottom: 14px; left: max(14px, calc((100% - var(--wrap)) / 2 - 34px)); width: 3px; background: var(--kl-or); box-shadow: 0 0 12px rgba(255,102,0,.45); }
.kl-cable::after { content: ""; position: absolute; left: -2px; width: 7px; height: 90px; border-radius: 4px; background: linear-gradient(transparent, #fff, transparent); animation: kl-light 6s linear infinite; }
@keyframes kl-light { from { top: -90px; } to { top: 100%; } }
@media (prefers-reduced-motion: reduce) { .kl-cable::after { animation: none; display: none; } }

/* kop: banner en werkbon */
.kl-open { padding-top: 64px; padding-bottom: 0; }
.kl-banner { display: block; border-radius: var(--r); overflow: hidden; box-shadow: 0 40px 90px -40px rgba(80,40,0,.45); }
.kl-banner img { width: 100%; height: auto; transition: transform .8s cubic-bezier(.2,.8,.2,1); }
.kl-banner:hover img { transform: scale(1.012); }
.kl-bon { position: relative; width: min(720px, 94%); margin: -70px auto 0; background: var(--kl-card); padding: 26px 30px 22px; box-shadow: 0 30px 70px -25px rgba(60,30,0,.45);
  -webkit-mask: radial-gradient(circle 7px at 50% 0, #0000 98%, #000) 0 0 / 26px 100% repeat-x; mask: radial-gradient(circle 7px at 50% 0, #0000 98%, #000) 0 0 / 26px 100% repeat-x; transform: rotate(-.6deg); }
.kl-bon-head { display: flex; justify-content: space-between; align-items: baseline; border-bottom: 3px solid var(--kl-or); padding: 6px 0 12px; font: 800 26px/1 var(--kl-cond); text-transform: uppercase; letter-spacing: .04em; }
.kl-bon-head b { color: var(--kl-or); }
.kl-bon dl { margin: 14px 0 0; }
.kl-bon dl > div { display: grid; grid-template-columns: 9em 1fr; gap: 14px; padding: 9px 0; border-bottom: 1px dashed var(--kl-line); }
.kl-bon dt { font: 600 14px/1.4 var(--kl-cond); text-transform: uppercase; letter-spacing: .1em; color: var(--kl-muted); }
.kl-bon dd { margin: 0; font-weight: 600; }
.kl-live { color: var(--kl-ok); }
.kl-live::before { content: ""; display: inline-block; width: 8px; height: 8px; margin-right: 7px; border-radius: 50%; background: var(--kl-ok); animation: kl-blink 1.6s infinite; }
@keyframes kl-blink { 50% { opacity: .3; } }
.kl-note { margin: 14px 0 0; font-size: 13.5px; color: var(--kl-muted); }

/* simulatie: kantoor en telefoon */
.kl-sim-grid { display: grid; grid-template-columns: 1.35fr .65fr; gap: clamp(24px, 4vw, 56px); align-items: center; }
.kl-office { background: #fff; border-radius: 14px; box-shadow: 0 30px 70px -30px rgba(60,30,0,.4); padding: 0 0 18px; overflow: hidden; font-family: "Segoe UI", var(--f-body); }
.kl-office-bar { display: flex; justify-content: space-between; align-items: center; padding: 14px 20px; border-bottom: 1px solid #eee; }
.kl-brand { color: var(--kl-or); font-weight: 700; }
.kl-bell { position: relative; font-size: 18px; }
.kl-bell b { position: absolute; top: -6px; right: -10px; min-width: 18px; height: 18px; border-radius: 9px; background: var(--kl-hot); color: #fff; font: 700 11px/18px var(--f-body); text-align: center; }
.kl-bell.ring i { display: inline-block; animation: kl-ring .6s 2; }
@keyframes kl-ring { 25% { transform: rotate(18deg); } 75% { transform: rotate(-18deg); } }
.kl-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; padding: 18px 20px; }
.kl-stats div { border-left: 4px solid var(--c); border-radius: 8px; padding: 12px 14px; box-shadow: 0 4px 10px rgba(0,0,0,.05); }
.kl-stats .w { --c: var(--kl-warn); } .kl-stats .r { --c: var(--kl-hot); } .kl-stats .g { --c: var(--kl-ok); }
.kl-stats b { display: block; font-size: 1.6rem; transition: transform .3s; }
.kl-stats b.bump { animation: kl-bump .5s; }
@keyframes kl-bump { 40% { transform: scale(1.35); color: var(--c); } }
.kl-stats span { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--c); }
.kl-row { display: grid; grid-template-columns: auto 1fr auto; gap: 14px; align-items: center; margin: 0 20px; padding: 12px 14px; background: #f8f9fa; border-radius: 10px; }
.kl-row small { display: block; color: #6c757d; }
.kl-chip { padding: 4px 10px; border-radius: 6px; background: #6c757d; color: #fff; font-size: 12px; font-weight: 700; transition: background .3s; }
.kl-chip.ok { background: var(--kl-ok); } .kl-chip.no { background: var(--kl-hot); }
.kl-sla { display: inline-block; padding: 3px 9px; border-radius: 6px; font: 700 12px/1.3 var(--f-body); color: #fff; white-space: nowrap; }
.kl-sla.ok { background: var(--kl-ok); } .kl-sla.warn { background: var(--kl-warn); color: #1d1d1b; } .kl-sla.hot { background: var(--kl-hot); }
.kl-tl { list-style: none; margin: 16px 20px 0 34px; padding: 0 0 0 18px; border-left: 2px solid #e9ecef; }
.kl-tl li { position: relative; padding: 0 0 12px; font-size: 14px; }
.kl-tl li::before { content: ""; position: absolute; left: -26px; top: 3px; width: 14px; height: 14px; border-radius: 50%; background: var(--c, #6c757d); box-shadow: 0 0 0 3px #fff; }
.kl-tl li.ok { --c: var(--kl-ok); } .kl-tl li.no { --c: var(--kl-hot); } .kl-tl li.re { --c: var(--kl-warn); }
.kl-tl li.new { animation: kl-in .5s cubic-bezier(.2,.8,.2,1); }
@keyframes kl-in { from { opacity: 0; transform: translateX(-12px); } }
.kl-tl b { display: block; } .kl-tl span { color: #6c757d; }
.kl-reopen { margin: 6px 20px 0; padding: 10px 14px; border: 0; border-radius: 8px; background: var(--kl-warn); font: 700 14px/1.2 var(--f-body); cursor: pointer; }
.kl-phone { justify-self: center; width: min(290px, 100%); padding: 11px; border-radius: 42px; background: var(--kl-ink); box-shadow: 0 40px 70px -25px rgba(60,30,0,.55); }
.kl-phone-scr { position: relative; min-height: 470px; border-radius: 32px; overflow: hidden; background: #f4f6f9; font-family: -apple-system, "Segoe UI", var(--f-body); }
.kl-app-head { display: flex; justify-content: space-between; align-items: center; padding: 26px 16px 14px; background: var(--kl-or); color: #fff; font-weight: 700; }
.kl-app-head b { background: #fff; color: var(--kl-ink); border-radius: 99px; padding: 3px 10px; font-size: 13px; }
.kl-ph-card { position: relative; margin: 14px; padding: 16px; background: #fff; border-radius: 12px; box-shadow: 0 4px 10px rgba(0,0,0,.06); }
.kl-ph-card > b { color: var(--kl-blue); display: block; }
.kl-ph-card small { color: #6c757d; }
.kl-ph-card p { margin: 16px 0 10px; font-weight: 700; text-align: center; font-size: 15px; }
.kl-id { position: absolute; right: 12px; top: 12px; background: #6c757d; color: #fff; font-size: 11px; font-weight: 700; padding: 2px 7px; border-radius: 5px; }
.kl-yn { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.kl-yn button, .kl-reasons button { border: 2px solid var(--c); background: #fff; color: var(--c); border-radius: 14px; padding: 16px 6px; font: 800 18px/1 var(--f-body); cursor: pointer; transition: background .2s, color .2s, transform .15s; }
.kl-yn .ja { --c: var(--kl-ok); } .kl-yn .nee { --c: var(--kl-hot); }
.kl-yn button:hover, .kl-yn button.on { background: var(--c); color: #fff; }
.kl-yn button:active, .kl-reasons button:active { transform: scale(.96); }
.kl-reasons p { margin-top: 14px; color: var(--kl-hot); }
.kl-reasons button { --c: var(--kl-hot); display: block; width: 100%; margin-top: 8px; padding: 11px; font-size: 14px; font-weight: 700; }
.kl-ph-done { position: absolute; inset: 70px 14px auto; padding: 30px 16px; border-radius: 14px; background: #fff; text-align: center; box-shadow: 0 6px 20px rgba(0,0,0,.08); animation: kl-in .4s; }
.kl-ph-done span { display: grid; place-items: center; width: 64px; height: 64px; margin: 0 auto 12px; border-radius: 50%; background: var(--kl-ok); color: #fff; font-size: 30px; }
.kl-ph-done.no span { background: var(--kl-hot); }
.kl-ph-nav { position: absolute; left: 0; right: 0; bottom: 0; display: flex; justify-content: space-around; padding: 10px 0 14px; background: #fff; box-shadow: 0 -2px 10px rgba(0,0,0,.05); font-size: 11px; color: #6c757d; }
.kl-ph-nav span:first-child { color: var(--kl-or); font-weight: 700; }
.kl-ph-done b { display: block; font-size: 20px; } .kl-ph-done small { color: #6c757d; }

/* urgentieklok */
.kl-clock-grid { display: grid; grid-template-columns: 1fr 1fr; gap: clamp(32px, 5vw, 80px); align-items: center; }
.kl-gauge { background: var(--kl-card); border-radius: 16px; padding: 28px; box-shadow: 0 30px 70px -30px rgba(60,30,0,.35); }
.kl-hours { margin: 0 0 14px; font: 800 1.1rem/1 var(--kl-cond); text-transform: uppercase; letter-spacing: .06em; color: var(--kl-muted); }
.kl-hours b { font-size: clamp(4rem, 9vw, 6.5rem); color: var(--kl-ink); letter-spacing: -.02em; vertical-align: -.12em; transition: color .3s; }
.kl-gauge[data-z="warn"] .kl-hours b { color: #d39e00; } .kl-gauge[data-z="hot"] .kl-hours b { color: var(--kl-hot); }
.kl-gauge input { width: 100%; accent-color: var(--kl-or); height: 28px; cursor: pointer; }
.kl-zones { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 3px; height: 8px; margin: 4px 0 18px; }
.kl-zones i { border-radius: 4px; } .kl-zones .ok { background: var(--kl-ok); } .kl-zones .warn { background: var(--kl-warn); } .kl-zones .hot { background: var(--kl-hot); }
.kl-zone { margin: 0; padding: 10px 0; display: none; font-weight: 600; }
.kl-zone.on { display: block; animation: kl-in .35s; }

/* schermen: kantoor of monteur */
.kl-tabs { display: inline-flex; margin-bottom: 26px; border: 3px solid var(--kl-ink); border-radius: 12px; overflow: hidden; }
.kl-tabs button { padding: 12px 26px; border: 0; background: transparent; font: 800 18px/1 var(--kl-cond); text-transform: uppercase; letter-spacing: .08em; color: var(--kl-ink); cursor: pointer; }
.kl-tabs button[aria-selected="true"] { background: var(--kl-or); color: #fff; }
.kl-set { display: grid; gap: 18px; }
.kl-set-kantoor { grid-template-columns: repeat(3, 1fr); }
.kl-set-monteur { grid-template-columns: repeat(5, 1fr); }
.kl-set figure { margin: 0; }
.kl-set a { display: block; overflow: hidden; border-radius: 12px; border: 3px solid var(--kl-ink); background: #fff; box-shadow: 0 20px 40px -24px rgba(60,30,0,.5); }
.kl-set-monteur a { border-radius: 26px; border-width: 7px; }
.kl-set img { width: 100%; height: auto; transition: transform .6s cubic-bezier(.2,.8,.2,1); }
.kl-set a:hover img { transform: scale(1.03); }
.kl-set figcaption { margin-top: 10px; font: 600 15px/1.2 var(--kl-cond); text-transform: uppercase; letter-spacing: .1em; color: var(--kl-muted); }

/* gereedschapskist: verkeersborden */
.kl-signs { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(3, 1fr); gap: 34px 30px; }
.kl-signs li { display: grid; grid-template-columns: 76px 1fr; gap: 4px 18px; }
.kl-signs h3 { margin: 6px 0 0; font: 800 1.35rem/1 var(--kl-cond); text-transform: uppercase; letter-spacing: .02em; }
.kl-signs p { grid-column: 2; margin: 0; color: var(--kl-ink2); font-size: 15.5px; line-height: 1.5; }
.kl-sign { grid-row: span 2; display: grid; place-items: center; width: 72px; height: 72px; font: 800 20px/1 var(--kl-cond); transition: transform .4s cubic-bezier(.2,.8,.2,1); }
.kl-signs li:hover .kl-sign { transform: rotate(-8deg) scale(1.06); }
.kl-sign.rnd { border-radius: 50%; background: var(--kl-blue); color: #fff; box-shadow: inset 0 0 0 4px #fff, 0 0 0 2px var(--kl-blue); }
.kl-sign.sq { border-radius: 10px; background: var(--kl-ink); color: #fff; box-shadow: inset 0 0 0 4px var(--kl-or); }
.kl-sign.oct { background: var(--kl-hot); color: #fff; font-size: 30px; clip-path: polygon(30% 0, 70% 0, 100% 30%, 100% 70%, 70% 100%, 30% 100%, 0 70%, 0 30%); }
.kl-sign.tri { position: relative; color: var(--kl-ink); }
.kl-sign.tri::before { content: ""; position: absolute; inset: 0; background: var(--kl-hot); clip-path: polygon(50% 2%, 100% 92%, 0 92%); }
.kl-sign.tri::after { content: ""; position: absolute; inset: 9px 10px 10px; background: #fff; clip-path: polygon(50% 4%, 100% 96%, 0 96%); }
.kl-sign.tri b { position: relative; z-index: 1; margin-top: 18px; font-size: 16px; }

/* film */
.kl-film-grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: clamp(32px, 5vw, 70px); align-items: center; }
.kl-video { margin: 0; padding: 12px; background: var(--kl-ink); border-radius: 18px; box-shadow: 0 40px 80px -35px rgba(60,30,0,.55); }
.kl-video video { display: block; width: 100%; height: auto; border-radius: 8px; }

/* werkbon en back-ups */
.kl-pdf-grid { display: grid; grid-template-columns: 1fr .8fr; gap: clamp(32px, 5vw, 80px); align-items: center; }
.kl-sheet { display: block; background: #fff; transform: rotate(2deg); box-shadow: 0 40px 80px -30px rgba(60,30,0,.5); transition: transform .5s cubic-bezier(.2,.8,.2,1); }
.kl-sheet:hover { transform: rotate(0) scale(1.01); }
.kl-sheet img { width: 100%; height: auto; }
.kl-backup { margin-top: 30px; padding: 20px 22px; background: var(--kl-card); border-radius: 14px; border-left: 5px solid var(--kl-or); }
.kl-backup p { margin: 0 0 14px; color: var(--kl-ink2); }
.kl-cal { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fill, minmax(34px, 1fr)); gap: 5px; }
.kl-cal li { display: grid; grid-template-columns: 1fr 1fr; gap: 2px; padding: 4px; border-radius: 6px; background: #f2eee7; text-align: center; }
.kl-cal span { grid-column: 1 / -1; font: 600 12px/1.2 var(--kl-cond); color: var(--kl-muted); }
.kl-cal i { height: 5px; border-radius: 3px; background: #c9c2b6; }
.kl-cal li.today { background: var(--kl-or); } .kl-cal li.today span { color: #fff; } .kl-cal li.today i { background: #fff; }

@media (max-width: 960px) {
  .kl-sim-grid, .kl-clock-grid, .kl-film-grid, .kl-pdf-grid { grid-template-columns: 1fr; }
  .kl-signs { grid-template-columns: 1fr 1fr; }
  .kl-set-monteur { grid-template-columns: repeat(5, 62%); overflow-x: auto; scroll-snap-type: x mandatory; padding-bottom: 8px; }
  .kl-set-monteur figure { scroll-snap-align: start; }
  .kl-cable { display: none; }
}
@media (max-width: 640px) {
  .kl-signs { grid-template-columns: 1fr; }
  .kl-set-kantoor { grid-template-columns: 1fr; }
  .kl-bon { margin-top: 18px; padding: 22px 18px 18px; }
  .kl-bon dl > div { grid-template-columns: 1fr; gap: 2px; }
  .kl-stats { gap: 8px; padding: 14px; } .kl-stats b { font-size: 1.3rem; } .kl-stats div { padding: 10px; min-width: 0; } .kl-stats span { font-size: 9.5px; letter-spacing: 0; }
  .kl-row { margin: 0 14px; } .kl-tl { margin-left: 28px; }
}